I have had a problem with the malfunctioning sensor with my Arita TL. It has been on and off in the past several months and also triggered the VSA sensor on. Sometimes it happens during my drive on freeways and I felt that I did not get needed acceleration. I drove the car to the dealership without any appointment. Neil and the team identified the problem is the accelerator pedal position sensor did not function. They were able to replace it AND replace rear wheel brake pads and rotors together within three hours. The car now functions so well. Thanks to Neil and his team so now I can drive the car safely!
Always outstanding service. Service Center staff are awesome especially Dan R. I'll be back in 7500 miles.N. Zayed
Continental Acura of Naperville service staff are very friendly and helpful. They have a comfortable waiting area with snacks and drinks.
Top notch dealership. Very professional knowledgeable and answered any questions I had. They took care of all my needs. I would recommend to any of my friends or family. Thank you
The team was friendly, professional, and efficient. It was a pleasant service experience and worth the extra cost.
I seriously bought my new RDX without ever driving it first. Normally I would never recommend that but dealing with Continental made it so easy. We were able to negotiate the price via emails and it was a deal most other places could barely match. It was nice to get through everything without any sales pressure or unnecessary paperwork. I'd definitely recommend it for online purchasing. The only reason I give it 4 stars instead of five is due to the set up of the dealership in general. You can tell the volume is very high here. It just doesn't feel super cozy. Not a big deal just different than a smaller dealership.
I was ready to trade in my 2003 Honda Accord Coupe and my husband located a 2018 A5 at Continental. We met with Amy and was happy with her knowledge about the car and that she wasn't pushy. We were very happy with car purchasing process which took under 2 hours.
We bought a Q5 with Gonzalo Ladron de Guevara. He is the best, he was patient, knowledgeable, gave us the price that was announced on the specials, even if we chose a different color, etc. This is the second Audi we purchase at Continental Audi of Naperville. The service is wonderful and Gonzalo is the best!
I had a fabulous experience buying my 1st Audi A6. Mr. Jared Toops worked with me to give me best deal possible. Thank you Jared. I was having trouble figuring out how to work on my trade in but it all worked out nice and easy. Once you go there ask for Jared and I am sure you will be a happy customer. As for Audi A6, most tech advance and comfortable ride quality. You cannot go wrong with new Audi A6.
I have now purchased multiple Audi Q5 from Jared Toops. My first audi was purchased 3 years ago and I recently purchased another new one. Jared (sales consultant) and Josh Bruhn (manager) were patient, knowledgeable and transparent in their approach to the process of car buying, just as they were the first time. The primary reason I chose to purchase another Audi was my experience with Jared. Over 3 years he helped schedule my service appointments, sent me helpful tips and tricks to learn about my car, and even remembered to wish me a happy birthday. The service department even came to get my car at my office and brought me another Q5 to drive each time! Continental Audi is very impressive and they have made me feel like family for years. Thank you, Angela
I had wanted to purchase a coupe to replace my 2003 Honda Accord Coupe. Honda stopped production on the coupe and I didn’t want a 4 door car. My husband searched for certified pre-owned cars and this 2018 Audi, A5 coupe showed up. We went to the dealership a few days later and while looking at the car before going inside to the showroom, Amy came out to greet us. She went to get the keys and we took a test drive. I was impressed with her knowledge of the car and not being pushy. A few weeks later I bought the car. Working with Amy was a pleasure. When I picked up the car, everyone who I came in contact with was wonderful. The whole process took under 2 hours.
As far as car buying experience goes, it couldn't have been easier with Rob Grignon at Audi - Naperville Continental. Rob helped me trade-in an existing lease from another dealer and switch to my new lease. He was friendly, patient and seemed genuinely interested in helping me get the deal that I wanted. I took a gorgeous Q5 off of the lot and love my new car! Thanks, Rob!
What a great experience working with Rob at Continental Audi. Would recommend buying a vehicle from Continental Audi.
Just wanted to say Thank You again ! I have been in the business for 18 years and was in the market for a personal vehicle. After looking off and on for over 2 years, finally found the car of my dreams. John was professional and treated my like his friend. Eric Matway came over to me in the beginning making me feel at home. Truly a great experience. Very quick process. In and out which was wonderful. Hats off to you guys and good luck selling !! Would recommend this dealer to everyone unless they are looking for a Ford. Thanks again guys and gal, Jeff O'Brien
A fantastic experience! We are sure grateful we bought our new Mazda CX5 at Continental Mazda! The sales process was quick and easy. I also had the opportunity to use the service department since I damaged the mirror on the new car. The service department ordered the part and it was installed within a few days. Every individual of the dealership demonstrates excellent customer service from sales, service and cashier! Thank you Continental Mazda!
Just leased a new Mazda from Continental, so I haven't had much experience with either the car or dealership yet; but so far I love the car and the few times I've brought my car in to the service center (EP2 protrection, recall, questions, etc.), they have been outstanding - very nice and easy to work with.
No waiting. Great service!
I was impressed with the cost of a synthetic oil change and they gave me a coupon for my next visit. Their staff were super friendly and accommodating. Thank you!
Great service. Dennis always provides excellent, cheerful and knowledgeable service.
Great customer service. My service appointment worked as expected.Great facilities.
Dennis and team are always great, love this dealership and all of the employees, so helpful and knowledgeable.